Poor service and No care for paying customer

Bad service and no care

I have insured my cellphone with Finrite administrators, around June 2019 my phone accidentally fall and it was no longer functioning, i took it to Edgars store in Westgate they took it to finrite to fixing, they acknowledged the receipt of the claim via an SMS, around September i went to Edgars for follow up, when they check they said they never received the claim form same was submitted the same day, around November i received two SMS saying we received an incomplete claim form, i then called them they advised that the EMIE number is different to the one registered, they asked if i have change the number, i remembered that Sony once fixed the phone, i requested the repair report same was confirmed i got the report, i provided them with a report via email, when i call they said the want to hard copy, i requested they respond to my email, i am still waiting the report was sent to ***. Its 6 month of waitng i had to buy another phone on credit same is insured with them.