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Vuyelwa N
1 reviews | Active since Jan 2015
23 Jan 2020, 09:41
Poor service
I have been trying to call finrite to register my telkom insurance claim. 1st time I was on hold for an hour and then the call is cut. Second time after holding for 30 minutes I get a response but it seems like the agent is not hearing but what is frustrating she was so quick to cut the call. I am still struggling now to get hold of Finrite. I do not think they have capacity to administer insurance on behalf of telkom. What is the point of making payments on a monthly basis and not being assisted when it is time to claim?
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Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
23 Jan 2020, 10:04Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply23 Jan 2020, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
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Vuyelwa N's updateReviewer Update
23 Jan 2020, 10:23Thank you for your prompt response. Please advise on when I should expect the call. Kindly call me at ***
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Vuyelwa N's update23 Jan 2020, 10:23
Reviewer Update
Thank you for your prompt response. Please advise on when I should expect the call. Kindly call me at ***