Poor Service

I reported my cellphone missing on 15 January 2020 and the claim was approved on the 17th, I had to make a phone call on the 21st to check progress of the claim and found out myself that it was approved, right, on the very same day (21st) I paid excess fee and send proof of payment, I the followed up with a phone call and got through Norlan Jegels who gave me options of phones that I can get, my cover amount was R2370 on that day, we agreed on Samsung A10 dual sim and he said I should expect delivery within 5 working days, that was on Tuesday, when I call again on the 30th I got through to Abigail Sebaeng who advised me that Norlan didn't dispatch or order the phone, he did absolutely nothing!I insisted on speaking to her seniors unfortunately was told that they will give me the very same information I'm getting from her, she gave me the names of Team Manager Boitumelo Thobela and Departm,ental manager Leilane Ferris but refused to give me their email addresses nor direct contact details, I was furious. Abigail then called Game in South Gate to check if they had a similar phone that I can collect and she said yes they have it, I went to South Gate on Friday the 31st only to find that they had only 1 phone on Thursday and it's already bought. I then called the call centre again and spoke to Phumlani who was very helpful and understanding, he called me continuously on my way back from South Gate, updating me that he got a supplier and ordered a phone, however, I had to pay an additional R330 as the value of the phone has increased since I spoke to the *********** Norlan. The very same Friday some lady from their supplier in Fourways called me to confirm my address and advised me that I should get delivery from CourierIt on Tuesday the 4th, I took 2 days leave on Tuesday and Wednesday so I don't miss delivery but to date my phone is still not delivered and I haven't received any communication from Finrite or CourierIt, I called Finrite since this morning but someone keeps on picking up the phone and doing transfers without talking, they even deducted the premium on Monday and it's more than what I used to pay.

This is the worst service I've ever received from Finrite!