Poor service

Still at it again with Finrite Administrators regardless of having waited for more than 72 , I got the waybill number still need to wait another 48 hours to get my Ipone delivered to me or track my parcel as for the P20 LITE wait for Monday cause that's when suppliers will have it and then add another 48 hours to track parcel after getting a waybill number ? The truth on the matter no sees the urgency of these or is working towards restoring the client relationship, what was difficult in my phone shipped to me before COB? i think the best legal route is to get the insurance Ombudsman to investigate these people.