Poor service

<p>1.</p> <p>I purchased insurance for 2 Samsung galaxy s3 mini mobile phones. Last year one of the phones was ****** and I claimed and was given a new phone. And had been charged monthly still till today. </p> <p> </p> <p>2. The other Mobile Phone fell into the harbour water where I work 3 weeks ago and filed a claim. It's very very quiet about this I'm wondering what is happening as I can't even get through to them yesterday the call cut off and there went my inquiry. </p>