Poor service

Good morning Daniel

I would like to bring to your attention that I am totally not happy with the way Finrite handles our issues and claims we put through, there is no a day I have called and not complained due to the following issues

• Phone insured through a phone, next thing when you have to put in a claim you been told information is not captured on the system recording is needed to insure if you insured, who’s problem is that while you been deducting money from my account • Multiple calls to your claims department just to get the claim approved • Claim got approved, now since I have dropped the phone at the store 3 weeks ago even now it has not been collected • Finrite now says it is not their problem that RAM is delaying to fetch the phone, like really ?

I need this sorted out as soon as possible I cannot keep on calling Finrite shouting all the time because of your delays and honestly your unprofessionalism.