Poor service

I need urgently need assistance with regards to my claim.

I have a claim with the company but no one is contacting me to update me of what is happening with th claim. Every time I have to call to find out what is happening. I have made a payment and forwarded the proof but they say they cannot find it. No one is contacting me regarding an update with regards to my claim, every time I am the one who must call to find out what is happening.

I have spoken to Lebogang on Saturday 03 August to inform her that I have made payment of R350 and she informed me that no proof was received and she will call me whether they have received it or not.

Till today no one has called me and I had to call again.

This service is unacceptable as when you take my monthly premium I don’t give you any problems or run around.