Poor Service

I had put through a claim for a Sinotec Tablet 10.1 that was insured with finrite on the 1st of March 2016 and on the 4th of March 2016 I received an sms that my claim has been approved and my tablet will be delivered to me within 3 to 4 days and to date I have never received it, it's almost a month now. I have phoned them numerous times and every time you get a different agent who will put you on hold forever while they say they are checking & no one bothers to get back to you. I've phoned these people numerous times and it the same story every time & yet I pay for the insurance every month. I don't even know if I'll ever get my tablet from these people, i'm very disappointed with the poor service at Finrite.