POOR SERVICE !!!

I submitted a claim to Finrite 5th of January and paid and sent the POP and declaration form on the 8th of Jan 19.

Luyanda Pupu - Agent 1 responded to say the will send me a waybill number.( If you are sending the waybill number my expectations is for me to receive my phone. on the 10th i emailed the agent back asking the progress but no response.

i called in and Katlego Dlamini Agent 2 advised that the first agent was incorrect as they were supposed to send me the options to choose from and she will send the options shortly. i did not get the email and i called back in about 2 hours or less. Date 11th of January 2018

Linha Monyetshwale Agent 3 - Answered the phone and i asked her to resend the email to my work email, she did and i received her email and Katlegos email, i responded to her, and Agent 2 and from my work email at 12:58 pm Date 11th of January 2018. Agent two had said to send my response so that i can get my waybill number on the same day. I had no response.

I called in on Saturday morning and Linha Monyetshwale Agent 3 - answered the phone and said she is sending the claim now, i asked why was it not done yesterday she said she is sending it now and become annoyed and dropped the call on me. I called back and requested to speak to the manager and Terry-Anne Thompson( Agent 4 ) said they work Mon- Friday and she will request the call for me and revert back to me on Monday.

Nancy Ndebele ( Supervisor )Agent 5 called me call right after i spoke to Terry Anne and said that supervisors do work on weekends and apologized and said i will receive my waybill number today and she will call me today and give me feedback on the call. I am still awaiting the call.

I am not certain if i should speak to 20 agents to get a resolution !! this is a waste of my money and time .

Zikhona Gqirana