POOR SERVICE

I am unable to book my damaged phone in to be repaired irrespective of the fact that I AM INSURED. I have been struggling with that for the past two days. Its a back and forth between the insurance company and Telkom. I am highly disappointed in the service I am receiving from both. Unacceptable. If you are going to take my money every month then keep to your agreement. I am puzzled as to why this is such a hassle!