poor service

I claimed for a phone in 2016 Nov and the claim was approved,I took another phone and also that one I insured it.I did not notice that the old phone insurance was not cancelled and only noticed it in.March 2018.I called to cancel the insurance and I was told to submit payout slip and enrolment slip for the insurance to be cancelled.I sent all the required documents on the finrite email and they said they never received my documents.I sent the documents 4 times from jet stores in Zevenwacht but still they said they never received the documents but they cancelled the insurance on the 10 April 2018.after that still I resent the documents and they said the haven't received the documents and I was given a team leader email address Shaun.I sent the documents when I called to check if they received the documents I sent on Shaun's email the consultant told me that Shaun is on leave they can't go through his emails and she didn't even want to tell me her name.I called the following day I was lucky I spoke to Salume she said she can only see on document I must resend the other one.I sent it and I called and spoke to Mercy on the 19 May 2018,she said she received all the documents and sent them to finance so they can release the funds.She said it will take about 72 hours.After 72 hours I called again asking if am I still going to receive the refund and can I speak to the supervisor.they said it is the last day of the 72 hours so I must wait I am going to receive the money.I called again on the 29 May and asked to speak to the supervisor because the money that I have wasted calling is almost equal to refund I must get.I spoke to Dineo,Dipuo,Lindelwa,Tshepo,Themba and to speak to the supervisor and all let me hold the line for about 30 minutes to call the supervisor.Lindelwa and Dipuo called me back saying that the money will is released from their side its my bank that must still released the funds.up until today I have not had anything from finrite