Poor service

Hi

I paid my excess not long time ago and they told me they'll get back to ask which address they can deliver the phone but its been 2days now and am the one doing the calling. Their agent gives different stories with my devices. His agent name Lebogang says it will take up to 5days meaning next week Tuesday or Wednesday for them to deliver the phone and the first agent i spoke with told me that after they located excess fee in my acc name one of their agent will call me and ask for delivery address of my device but ive never heard from them. I had to call and tell them my address they should deliver my excess. It doesn't even make sense that an insurance company would take morethan just a day to fix a phone, it only takes less than an hour to fix a phone, a phone its not a car wherein i should wait for days and weeks to get my phone nxaa

I've recently noticed that many customers complain about finrite services, their so poor. If they dont get contact me today tmrw after work am going straight to Roodeport.