Poor service

I am really disappointed with the company. I took insurance cover with Finrite at Edgars Westreet Durban in August 2015 and end of August and September debit orders did go through however end October the debit order didn't go through I then went to Edgars at bridge city mall to inform them and was given *** to call of which I did and the lady I spoke to said she cannot pick up that I have insurance with you guys and asked me to scan and email proof that I received when I app**** for insurance and I did that on the 17-11-2015 and called on the 18-11-2015 and spoke to another lady who advised that since there was missed payments the insurance has been cancelled I informed her that I had funds on my account and that was not my negligence she refused to offer an alternative and my biggest worry is the device is older than 3 months and most insurance companies will cover my phone and if something were to happen who is liable for that. I've sent mail to [Email Removed] on the 18-11-2015 and haven't received any form of communication from you