POOR SERVICE

I have claimed a phone on the 9 -06-2020 and when I call to ask that did thy receive my email thy telling me that thy are offline .SO I HAVE BEEN CALLING AND FINIDING OUT THAT THEY ARE OFFLINE OR WHAT. THEN THEY rep**** me with an MESSAGE on the 18 - 06-2020 TELLING THAT MY CLAIM WILL BE COMPLETED WITHIN 48HOURS BUT THEY DID NOT SAY ANYTHING TILL NOW CLAIM NUMBER *** REF NUM FSP46042

KINDLY ASSIST TIA PORTIA MATHAPELO TAULE CELL NUM ***