Poor Customer Service

On the 6th of January 2020 I called +***4 and waited for more than 15 minutes but no luck (call not answered). I then decided to send an email (included below), up until today I have not received any feedback.

I called again on the 24th February 2020 and I spoke with Siphiwe Marabela who promised to cancel my insurance policy and send me confirmation email. But unfortunately that did not happen, even today I tried calling but no answer. I am very disappointed with your services and I would honestly never recommend Finrite to anyone. All I want is for my insurance policies to be canceled.