Poor customer service and wrongful deduction.

I keep getting deducted for insurance cover I cancelled last year. It’s the 5th time in two days I am calling in to get assisted and it’s either I get placed of call for over 20min or the line gets dropped on me. I have spoken to Leasom (sp) on Sept 2nd and Nombulelo (sp) both being of no assisting. Actually the latter laughed at me and later placed me on hold until she released the line and the former placed me on hold and also released the line.

It’s the second this year I get cover reinstated without my approval and/or concern.

May I please get my money you have wrongfully deducted from me into the account you deducted it from. I do not want a credit into a vodacom account. The company’s incompetence is the reason I canceled my insurance and took my other devices to a different company.

You can listen to the calls that has taken place is you wish.