Poor customer service and ignorance

Telkom is such a bad company with poor customer service, I took a landlines parkage with them and I have asked them to for specic number to be reinstated and the confirmed the number is available but till today there is nothing I have been calling them everyday and I'm being told someone will contact me withing 24hours it's over a month now going back and forth, I will not pay for this poor service until I get what I want and I will take the matter to ombudsman and further more. All they know is billing people for things that are not working or their poor service delivery