DM
Dibolelo M
1 reviews | Active since Feb 2020
26 Feb 2020, 11:12
Poor customer service and empty promises
I took an insurance with @finrite insurance via @telkom and reported a lost phone on the 6th December 2019. Paperwork done and access fee was paid but up to this date I have not received my devise. Customer service extremely bad. Their line always busy or you will wait for 20-30 minutes before they can respond to your call with empty promises. I even send email with no response.
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Finrite Administrators (no longer in business)'s replyOfficial
03 Mar 2020, 13:28Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply03 Mar 2020, 13:28
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team