Poor customer service

Good day i have experience bad service from finrite jet and edgars insurance services i have a cash insurance with jet and i took my phone for repairs its been 2months now i am the 1who does the follow up i use my airtime to call them and every week when i call them they always tell me they have sent the email to repairs only to find out they dont send that email its been 2months now facing same problem and i get different agents i have paid the access fee of R500 already for my phone to be fix i dont want them to help me anymore all i want is my phone and my access fee money they have poor customer service