Poor customer service

Since I reported my ****** phone in March 2021 they said they will bring it (my phone)I send them my IMEI number and paid a fee worth R200 on 13 then I went to Clearwater jet to call them .then Lehlohonolo from fintite insurance she did not want to assist me I asked her to speak to the manager she then refused then she hung up the call am still waiting since from March and my son was using it for online schooling he is now behind with a lot of work and he couldn't do the work due to this issue .this is clearly a poor customer service because they do not want to work especially Lehlohonolo Then Sibongile said I must wait for my phone I have waited for one month they still haven't solved this issue. if it has not been solved sooner I will sue them for their services.