Poor customer service

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Christie M

I took my phone to jet Mall of Africa for repairs in August and haven't received it yet. I went to the store 2 weeks ago to confirm my payment for the replacement of the phone and was promised to be called within 48 hours to choose a phone I'd like to get and I'm still waiting.

Helpful (0)

Replies (2)

Finrite Administrators (no longer in business)'s replyOfficial

12 Nov 2020, 07:29

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will contact you to assist with your query.

Kind Regards,

Info & Complaints

Finrite Administrators (Pty) Ltd

Finrite Administrators (no longer in business)'s reply12 Nov 2020, 07:29

Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will contact you to assist with your query.

Kind Regards,

Info & Complaints

Finrite Administrators (Pty) Ltd

Christie M's updateReviewer Update

23 Nov 2020, 13:59

Hi
I just got a response today and I'm not happy, I'm not getting a new phone as promised, Im now told I must wait for repairs people to respond, must I wait another 3 months for my phone?

Christie M's update23 Nov 2020, 13:59

Reviewer Update

Hi
I just got a response today and I'm not happy, I'm not getting a new phone as promised, Im now told I must wait for repairs people to respond, must I wait another 3 months for my phone?