Poor customer service

<p>Good day</p> <p> </p> <p>I have a cell phone insurance via game finrite for 2 blackberries. On May 8 I put in a claim for both the phones (1 completely stopped working and 1 on the verge of also not working). On 22 May 2017, I called the call centre to find out if the claims have been processed. I was informed by the consultant that the 1 claim was rejected and they "tried" to call me to get an email address to send the rejection letter (strange, because I had previously emailed the claim and I definitely did not receive any call from them). I was informed that I had cancelled my second claim verbally via telephone to a consultant (Thalani?) on 17 May 2017 when he claimed to have "called" me. Yet again i definitely have not received any calls or miss calls and I didnt cancel the claim. I asked the consultant to please request the recording for said verbal cancellation, I was promised feedback the same day yet to date have still not received any. I have email game@finrite twice still with no response. Please can someone call and sort out this issue.</p> <p> </p>