UB
Unathi B
1 reviews | Active since Jul 2019
25 Jul 2019, 07:40
POOR CLIENT SERVICES FOR A CELLPHONE REPAIRS
Poor client service: I submitted a cellphone for repairs to Finrite administrators on 3 July 2019 through Edgars as I am an account holder of Edgrars. Every week when I call them to follow up no one seems to know what I am talking about. This resulted in back and forth for 4 weeks I have not received my phone. I spoke to consultants by the name Mulalo, Gcina and the manager Alfanso but none of them was able to resolve my query. They were all unprofessional and rude. When I contacted them on the 24th of July tehy only confirmed receipt of my cellphone for repairs on the 24th. They have no process in place to meet client expectations and they are so not client centric.
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Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
25 Jul 2019, 08:43 Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply25 Jul 2019, 08:43
Official
Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
UB
Unathi B's updateReviewer Update
29 Jul 2019, 07:38No one contaceted me from Finrite till today, This is now week 5 without a cellphone. I really do not know what I need to do to receive a service at Finrite administrators as their calls are always engaged when you call in.
UB
Unathi B's update29 Jul 2019, 07:38
Reviewer Update
No one contaceted me from Finrite till today, This is now week 5 without a cellphone. I really do not know what I need to do to receive a service at Finrite administrators as their calls are always engaged when you call in.