poor client service

I wish it was a good day

I put in a claim for insurance for my phone with this company FINRITE and TFG it was on the 04/01/2017 and I was told it would take a week for the claim to be processed.

so I waited and waited, last week I started making enquiries with them over the phone, I spoke to a guy and he told me its on final approval and I will get an email with the answer, on Friday I spoke to a girl named Londiwe Mvelase who told me the same that my claim is with the final approver and I will get the answer on Monday it takes 48 hours to be completed.

today now I spoke to the same lady she now tells me that my claim is on the que to be looked at and I should wait a few more days...she put me on hold for about 20 to 30 min because I could not understand what she was telling me and now she just went dead on me and I want my phone asap.