Poor call centre service

I called on Monday morning the 11th claiming for a phone that was ******. I went at Telkom mobile for more details. I got all the necessary information and submitted all documents they asked for. Since then I've been trying to call their call centre and no help I got since. I dont even get any acknowledgement from them. On Monday they kept on saying system is down but they will come back to me. I left messages for Jennifer to contact me and no one has attempted t . Contact me. A lady Busisiwe also answered my phone and took my details and 5 days later still have no one who contacted me. I really have no idea what is this place cause they are only reached through this call centre number which no one ever answers. even at Telkom mobile they tried calling it but with no avail. Im out of connection now for 5 days and not even one person tried to communicate with me to explain why. Its a very dissapointing service.