poor bad service

<p>on 01/11/2014 I took out insurance with finrite and in march 2015 I lost my cellphone and few days after my cellphone was recorved and Iwent to foschin store in pinetown to cancel the claim and was told there was no insurance showing either way and in july 2015 I lost the very same cellphone and did not launch the claim because I was told it was not insured but when I went to foschin pavilion in december 2016 they said the inurance was showing meaning my cellphone is insured yet I lost long ago and still paying for it. the store contacted finrite and was advised to send new claim form and affidavit I did that in foschin pinetown on the 11/01/2017 and also sent email to compalints@finrite and coppied mandlam@finrite but still no response till today.. I am very dissapointed and unhappy about the service they give me yet I never miss paying for insurance up to date.</p>