Poor , bad and misleading service

<p>I've submitted a claim on the 26 of October at sterns they email everything in front of me and they told me to come and Check after 4 days about the process I went there and they phone in front of me the guy who answered the phone said we did not put the ITC number on the form so I gave it then he said gonna do the process then after 2days I went to the shop still no progress nothing happened they just say I must wait 48hours I waited I went again it was 24hours that I must wait I went last week Wednesday they said they will ask TFG to send them policy number it's going to take 24hours I went again today the lady I spoke to is TEBOGO she is telling me that I must 48hours for them to ask TFG to send them policy number which they said they are waiting for last week Wednesday</p> <p> </p> <p>So to me finrite don't record or capture what they spoke with me in previous calls coz everytime I'm speaking to different people who dont see what was the last conversation </p> <p>And how long am I going to wait on these 48hours they keep telling me about</p> <p>The time they were selling the insurance to me they say if I submitted everything it Will take week to process my claim now it's a total difference</p>