Poor and Pathetic Service delivery.

I’m typing this review with a huge sense of disappointment and displeasure in the customer service I’ve received from your organisation. I sent through an email to the both (Andile & Natasha) on the 3/10/2019 regarding a claim for my device and it is with great displeasure that I truly feel let down by your reaction time as well as your response to my claim. No one has responded to my claim, no one has said anything about the status of my claim essentially your customer centricity has been non-existent throughout this entire process.

I had to initiate contact with you to find out what was happening with my claim, it was only then I was told by a Lady named Lerato that my claim was still pending as you were questioning the authenticity of my affidavit. For the mere fact that you’d question the authenticity of my documents, is a disgrace on its own.

Why wasn’t I requested to provide an affidavit when I was filling out your insurance forms yet, when I have to claim I have to go through an authenticity check? For authentic documents.

I’ve already received an invoice from Telkom confirming this month’s payment for my cell phone (which I currently don’t have), a router and your insurance premium ( which is downright pathetic). I honestly don’t expect how you’d have the audacity to debit my account especially for poor customer service delivery I’ve experienced with your organisation.