1 reviews | Active since Oct 2016

21 Oct 2016, 12:02

Policies

<p>My sister recently noticed on her Ackermans statement that there was two added policies, Funeral Protection Plan and Personal Accidental Cover that she did not join or gave anybody any authorisation to join on her behalf. We contacted Ackermans who then told us to forward the query to Finrite because they have no accees to the info. I emailed, tried calling telephonically with no success. The premiums she paid is quite a lot and we need clarity as to who gave Finrite the authority to add these policies on her Ackermans account and all the relevant documents she signed, we demand to see.</p> <p>It's highly unnacceptable as initially she declined this offer upon opening her Ackermans account but now she's paying for it.</p>

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Replies (2)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply21 Oct 2016, 12:31
Official

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on +27 (10) *** or alternatively you can email us on ***

Kind regards

Finrite

's update10 Nov 2016, 15:11
Reviewer Update

Good day

My query is still not solved to date. I have been in touch with Tebogo Maboe but nothing has been sorted, I still await the sales call recording but nothing has been sent. This is dissapointing!