Please bring my phone bac****!

Can I please have my phone back please! My phone has been gone for 2 months now. I paid the excess and was told my phone failed a quality test...This was a week ago - after being sent from pillar to post and actually being the one that calls to find out what is the status of my phone.

The agents I call says my phone will be delivered in 48hrs yet 3 days later another agent tells me they are waiting for a reference number to replace my phone with a new one.

This is so frustrating to keep paying insurance yet the service is so stressful and not having a phone for more than 2 months is extremely stressful. I am not coping at all and I really need my phone back so I can do my work!

Can someone please send my phone back! I am tired of this back and forth. My phone was working perfectly it just cracked at the back. Now I have to suffer so much because of the incompetence of the insurance process.

Please bring my phone bac****!