Phoneless!unhappy client

Hi.

This is just to share a bit of my experience with a company by the name of FINRITE, it's an insurance outsourced company I believe. My Story is very Simple like any other ordinary customer.. I lost my phone, I need a new phone to keep in touch with my family.

What a HORRIBLE and PATHETIC journey this has been for me just to process a claim..

Called on the 9th

11th spoke to Masego

14th Nonkululeko

16th NTEBELENG SIYA DROPPED THE CALL, I

Called again to request to speak a team leader/Manager, I spoke Gugulethu who promised that Karabo will call me back due to load shedding.

Called on 17th spoke to Lethu

18th called ..Lerato who confirmed that will need to send an email to back office to request for a replacement letter..so they my claim can be processed

This is just the 18th, spoke to them 19,20,21 and today, Still say excuse just rephrase better each day.

Now I took this position to inform people about such incompetency, we currently at a situation I have to have a phone , I cannot Barrow phones around just to know how is my mother..

Your process is UNFAIR , how long shout it take to get a clearance letter from your own back office. At a managers level you cannot find a backup process of one is failing you. Am still on contract am paying on time, Why should I be so inconvenienced this Way? FINRITE PLEASE ASSIST!!!! Am struggling without a phone ..