HS
Hennie S

1 reviews | Active since Oct 2015

17 Nov 2015, 07:50

PHONE WORSE AFTER REPAIRS THAT TOOK 75 Days

I handed my phone in for repairs to AON using FINRITE insurance. My phone took 75 Days to repair after they promised it would be repaired within 21 days. The phone went in for a screen repair. When I got the phone back I had to pay R800 but could not test it because the battery was flat. I immediately saw that the screen was not put back into its right position and the glue was al*****. After charging the phone I found the following problems :<br> 1. You can see into the phone on the side of the screen.<br> 2. When you look at a angle at the screen there is big white lines inside the screen.<br> 3. The speaker is not working - cannot hear the other person when they call.<br> 4. The camera does not focus anymore<br> <br> And this is a international company who say they are proud of there work???? Now FINRITE WANTS ME to drive 75km to the nearest edgars to hand my phone in again for repairs that wil take 21 days again??? . They should be sending a courier company to pick up the phone and return it back to me. Why must I pay for their mistakes??

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Replies (1)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply18 Nov 2015, 09:07
Official
Hello hdvonstaden,

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***

Kind regards

Finrite