Phone went for repairs in

I sent my phone for repairs in January at a Telkom branch in Durban where I bought it. I didn't receive any communication from them until after lockdown, now it's like the lockdown caused delays but mine was there at the beginning of the year. We are now halfway into the year and I still have not received it back. I will not be continuing with this insurer after I get my phone, that's if I'll ever get it back.