Phone received with no battery

Good day,<br> <br> Please be advised that this has been ongoing from June already.<br> I have received my blackberry Z10, however without my battery.<br> <br> Please be advised that i never missed a debit order nor refused to pay excess fee, so why do deserve such service.<br> I have the screen of my phone and back cover , however how am i supposed to use the phone without a battery , please advise what do you expect me to do after 4 months without a phone and when i finally get my phone there is no battery. phone the repairs on 22/10/2015 and the lady promised to get back to me to date i am still waiting.<br> <br> I dont want apologies i want my battery or better a new phone with everything included.<br> <br> 4MONTHS IS RIDICULIOUS!!!<br> <br> iIMEI: ***<br> MODEL: BLACK BERRY Z10<br> CONTACT : MELITA <br> CLC: ***<br> FINRITE REF: CC/FIN/3785