Phone not delivered

<p>My C-Surance claim has been processed and on the 2nd of May 2017, I spoke to a consultant and she asked me to pay excess of R200 and send her proof of payment, which I did on the same day. She told me that my new phone would be delivered within 5 to 8 business days. </p> <p> </p> <p>From my calculation, it has been 15 business days and still no phone. I have called C-surance about 5 times since the past week. I stay on hold for 1 hour then the call automatically drops.</p> <p> </p> <p>Kindly assist me as possible, because this is really getting annoying... </p>