PHONE NO REPLACED YET AND EXTRA MONEY IS NEED, BUT I HAVE TO DIG FOLLOW UP FROM THE FINRITE COMPANY

I have lodged a claim with hellopeter before and still haven's received replacement of my phone, no communication, nobody is contacting me I am the one that is always doing the follow up and they emailed me that they don't have stock for the phone that I wanted and they also waited for me to call them, they told me their other supplier has it but i have to pay an extra R750. his is not fair a total of R1550.00 including R800.00 for excess.