Phone insurance claim

I claimed for my ****** phone on the 21st of March three days later I called since I wasn't hearing anything back they told me they never received my claim, that issue got sorted. <br> I paid the fee I needed to pay faxed the proof of payment they then again said they never received it I had to go all crazy for them to \find\"it . My phone was insured for 8k and they offered me a phone which is 7k I told them I don't want it and they are still taking their time.<br> I am very much frustrated it's been almost 20 working days I have no phone but I pay insurance every month on time even. But when I claim I have to be the one calling constantly so that things get done. The service at finrite is absolutely appalling,I'm am disgusted at the lack of urgency ."