phone in for repairs for more than a month- terrible service

<p>my phone is insured under the edgars hollard cellphone insurance underwritten by the useless Finrite. i sent my phone in for repairs at Edgars in Westgate towards the end of March and on submission i filled in a claim form which also asked for a description of what happedned to the phone. i recieved a call from a rude finrite claims administrator named Tshenolo who then asked me to explain again what happened to the phone. much to my annoyance because this was 2 weeks after i had taken the phone in. io told her what happened and she then asked if i understood what accidental damage is which i do because i read my policy wording and also work for insurance. she continued to be rude and condenscending, at the point i asked for my phone to returned to edgars and my policy cancelled. none of that was done and i did not hear from them until i called them WEEEEEKKKKSS later. at that point no one knew what had happened and no one had answer ut i was still without my phone. i couldnt speak to a manager and nobody cared to listen. im still without a phone today, 01/07/2016. im at a point where i will be contacting the ombuds for assistance regarding this. finrite and hollard are full of empty promises. im tired, i want my phone fixed, i want someone to call me and i want it done ASAP</p>