Phone Claim long wait

I've been waiting for insurance claim that I've submitted month end of August. sent my documents and all, and they mentioned that they never got to change the insurance device and now they need to confirm with the supplier the device which they gave me. I've been waiting for all this for the past 2 weeks, and this is something i was told it should take 48 hours. I still don't have a phone and no one communicates with me. I spoke before with Prscilla, Natasha Classen, Karabo Lebogo, sent me a wrong waybill number when I call the Courier service its not for me. I then immediately sent an e-mail to him informing him and never got any replly last week.

I just called spoke with Chandre, and this guy kept me waiting for 20min cause I needed to speak with the supervisor as he couldn't help me really. He then decided to drop the phone. You people are really starting to annoy me now, cause honestly I have no idea what exactly is going on there.

Kind Regards,Jack