Phone Claim

Hi

Still Today i'm still told different stories regarding my phone claim. I have spoken to several people some dont even update the call. I have spoken to Masego who atleast helped with ordering the call since last week. Today i have spoken to Ntombi Mata who also said she will send the supplier an email regarding my claim.

The problem with the service is that i am always told i will get a call back to update me on my request and the call will be escalated but still no call or email is communicated with me i always have to call to get feedback. Its been over 2 months now since i logged the claim i have paid the access last month but their service on helping me getting my phone claim is poor. I am very disappointed and frustrated because every month end i pay for the insurance through Telkom.