Phone claim

I am angry. I have sent a claim for my phone for repairs on the 14th of February 2020 and it took you time to respond. Now I had taken it to HI store at Maponya mall from the 29th of February 2020 as you told me to but even now you haven't collected my phone its been weeks. You approved my claim on the 16th of March 2020 but yet when i called everyday your center would tell me that my phone has been approved Saturday I got a message from the courier company that they will collect but you still haven't collected my phone. Now its lock down . You have a terrible service i call the call center everyday and they tell me the courier will fetch the phone everyday i hear the same story but you don't do as you say you will. I am really disappointed that you are too quick to deduct money on my account but yet too slow deliver your services. Please honor your words and promises.