Paying for ****ty service

Good day finrite,

It’s almost a week now and I haven’t heard anything from you guys regarding my claim. I am a pregnant woman who is due anytime soon and I don’t even have any cellphone to use in case anything happens to me because I stay on my own. May I please ask that you provide me with feedback asap so that I can know where I stand with you guys cos I’m also considering cancelling my insurance because if this is the level of service I receive from your listed parties I would rather invest in another insurance institution and pay more but at least the service will not be this ****ty. This is really disappointing because I’ve never, not even once have I missed any payment and now I have to beg for a service to be rendered to me.

Annoyed and irritated.