Pathetic Staff

i made a claim 2weeks ago and just no feedback, even called the call centre and thoses lazy agents sounds pathetic and un professional like Dean for instant i requested a team leader and he put me on hold for about 10 min i cut the call and called again then spoke to Rerato she also put me on hold for about 5 mins they dont give a damn about customers bunch of idiots i even paid the extra R150 as they requested