Pathetic Service if you can call it that.

Where does one start! Started the claim process on 23/02/2018 have yet to receive any feedback regarding it as they are waiting for a usage report from Telkom which should take 48-72 working hours. its the 09/03/2018?! When calling the call centre the call either gets placed on hold till it cuts out which is about 15mins of holding or they mute the call or when someone actually has the ***** to speak to a customer they come with the same story "we are waiting for the usage report from telkom they are currently backlogged and have some technical issue" If they have some kind of service level agreement with Telkom and are not meeting it there should be some implications. Ive got so many names which doesnt seem to be new ones as they are mentioned on some of the previous complaints. A manager by the name of Diane Kruger( an actress as well) highly doubt this is the managers name. She has been on holiday for forever. So cannot speak to a manager or supervisor as there is no one on duty which is highly unlikely in a call center environment. There has to be someone on duty to assist the advisors!