Pathetic Service from Telkom

UnfortunateIy my cellphone was ****** I then sent through an insurance claim on the 12 April 2018 for my Samsung S7. I called the contact centre for the insurance claim finrite informed me that they are waiting on Telkom for the usage report it has been 3 weeks nothing has been done or sent from Telkom. This coming thursday it will be 4 weeks that finrite is waiting on Telkom for a usage report on my cellphone in order for them to process my claim for the Samsung S7 to be replaced which will take another 2 or 3 weeks. I think its pathetic that I am receiving such terrible service from Telkom and the insurance company. What frustrates me is the fact that I am paying my contract every month and with that contract data is including and it is going to waste so in essence I am paying for a cellphone I do not have and for data I do not make use of because I do not have a cellphone. Telkom is pathetic and their service is extremely terrible.