Pathetic service from Hollard Insurance

Very bad service. Claim for Samsung Tab 3 was submitted 15.02.2021. To date 05.05.2021 still waiting on replacement handset or cash out. After numerous phone calls on my own expense, I'm told each and very time no feedback yet. Claim has been escalated. Very pathetic. Yet I've been billed for the past 3 months for my instalment. Would not recommend anyone to sign up with Hollard. Overly bad service. Not very helpful consultants. Calls placed on hold for over 25 minutes. I ma cancelling this insurance! Would rather sign up where I can get better and faster service!