Pathetic Service From Finrite

From: Dlamini, Nobuhle Promise NP Sent: Wednesday, 11 November 2020 10:47 To: '***' <***> Cc: '***' <***> Subject: FW: Proof of Payment - ***

Good Day,

I am writing this email as I am quite disappointed at your customer service I am a very irate customer right now

I made a cell phone claim on the 12th of October and the courier guy came to fetch my phone on the 14th since that day no one got back to me until I made a call on the 26th of October to follow up on the claim and only then I was advised I had to pay an access fee and after the payment someone will get back to me within 24hours for me to choose another phone. A payment was made on the 27th and sent the proof of payment as per attached after that still no one got back to me I then called your office on the 4th and I was advised an email is being sent to the manager and I will get a call on the same day till today nothing has happened no one got back to me

I have wasted so many airtime calling your office with no assistance if I don’t get a call within an hour I will take this matter to hello peter I need the new phone to be delivered by today

Kindest Regards Nobuhle Dlamini ***