Pathetic Service Finrite

After numerous calls and email to Finrite staff and even the call Centre Manager Leilane Ferris my claim and request to add an additional device on the insurance has not yet been resolved. The claim was initiated by myself on the 26 August 2021- today is the 13 September still no official confirmation from Finrite that my requests has been processed. I am lost for words in the way I have been treated as a Finrite client.