Pathetic service

I am by far disappointed with the service I received from this money hungry company. I lodged a claim for a Samsung Galaxy S6 three weeks ago and I am still chasing after them. I was informed my policy number from the Telkom invoice doesn't match with what they have on their system. 48hrs turned into 3 weeks and nothing has been done. Made follow up again today and they're still not willing to assist me. wow!!!