HT
Hermina T

1 reviews | Active since Sept 2019

10 Nov 2020, 16:38

Pathetic Service

I reported a ****** phone last year 2019 in November and i was requested to submit my affidavit, claim form and ITC REF and i did submit all that was requested but till today nothing has been done about it. I kept on sending the emails for assistance and no one responded and they started responding last week saying that there will be a change of binder effective from the 1st of November and i send them the same emails that i was sending to fin rite and i was told that fin rite must deal with it. Its so sad that every month i am paying the insurance for nothing and can someone please assist with this issue because it is already a year and nothing has been done about it. Telkom insurance is so pathetic and i wont advice any one to join it. regards Hermina

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Replies (4)
HT
Hermina T's update10 Nov 2020, 16:58
Reviewer Update
Dear Finrite

Thank you for your prompt response and i hope i will get my phone because i needed ASAP.I am battling and frustrated because of the pathethic service.

HT
Hermina T's update13 Nov 2020, 16:25
Reviewer Update
Good day
when i reported the claim last year, i did it with finrite not adminplus and why are you communicating this now. Your service is the worst service i have come across and i am so angry with you guys. It is so sad that we pay for all this nonsense. i am paying the insurance for both my cellphones and this is what i get for my money .You are worst service provider
HT
Hermina T's update13 Nov 2020, 17:58
Reviewer Update
NB .Apology wont change anything. People must do their job. we cant be paying for nothing. I want my A70 and ASAP
HT
Hermina T's update16 Nov 2020, 16:24
Reviewer Update
Good day
Your response is as the last one, clearly you are not willing to assist me with this issue and can i be refunded for the insurance amount that i have been paying for all the years. i hope this will be sorted out .